Newport News Clothing

[Twitchin Kitten]

0

Ha ha! Success!

I got an email today regarding this! Below is the letter and I'll be calling in with my order toot sweet!

Thank you for contacting Newport News Internet Customer Service.
For your convenience your Customer Number is xxxxx

I completely understand your frustration. We are working diligently to process your returns. Please be assured that your business is very important to us. If you would like to reply to this email with the item number(s), color and size of the new item(s), I will be happy to process an exchange for you while your return is being processed. For your inconvenience, I will send the exchange items express at not additional cost.

Please accept our sincere apology for your recent experience. We try to provide our customers with a fast and convenient way to shop while offering the very best service. We expect every customer to receive prompt and courteous service each time they contact us. We do value your comments and certainly appreciate you sharing your concerns with us so that we can focus on continuing to improve service to all of our customers.

Please accept our apologies and be assured your business is very important to us. Perhaps we may have another opportunity to show you that we can deliver the level of service you expect.


If you need further assistance, please reply to this email and one of our Internet Customer Service Representatives will be happy to assist you or visit us on the web at http://www.newportnews.com.

We appreciate your business and look forward to hearing from you again soon.

Sincerely,
Patsy B.
Account Specialist
Newport News Internet Customer Service

Please note that in certain circumstances any action to your order and/or account will still need to go through our audit process for accuracy purposes. You will be notified via email if the audit process changes or alters the recommended solution.