11-04-2015, 10:04 AM
0
Realize that Kenmore appliances are contract manufactured. The grilles are made by several manufacturers CharBroil, Brinkman and Master Forge are among them.
I would think that yours is a Master Forge produced unit since rusting screws is a problem with their units. The problem is that the stainless steel they are using for the contract units has a very low carbon content and therefore has a good appearance initially but doesn't have much resistance to oxidation (rust). The screws are the same for contract and self labeled products but other parts for contract units are of lesser quality than the branded units.
Sears/Kenmore is aware of this. The reason many Kenmore products are less expensive than corresponding branded units is because of this.
Now I'm sure you already knew this. Your point here is that Sears is not standing behind the product as they have in the past. Sadly this is the new way Sears deals with product warranty since they are struggling to stay afloat in today's business atmosphere.
In the future you will likely do as I have done and switched to purchasing brand name products even though they cost a little more. For grilles I have moved to CharBroil and Brinkman as brands of choice.
It sucks ass that Sears has sunk to this level after a LONG history of being the store with the BEST warranty policies, bar none.
I would think that yours is a Master Forge produced unit since rusting screws is a problem with their units. The problem is that the stainless steel they are using for the contract units has a very low carbon content and therefore has a good appearance initially but doesn't have much resistance to oxidation (rust). The screws are the same for contract and self labeled products but other parts for contract units are of lesser quality than the branded units.
Sears/Kenmore is aware of this. The reason many Kenmore products are less expensive than corresponding branded units is because of this.
Now I'm sure you already knew this. Your point here is that Sears is not standing behind the product as they have in the past. Sadly this is the new way Sears deals with product warranty since they are struggling to stay afloat in today's business atmosphere.
In the future you will likely do as I have done and switched to purchasing brand name products even though they cost a little more. For grilles I have moved to CharBroil and Brinkman as brands of choice.
It sucks ass that Sears has sunk to this level after a LONG history of being the store with the BEST warranty policies, bar none.
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