11-04-2015, 08:41 AM
0
Well, apparently Kenmore and Sears customer service seems to think it's normal for stainless steel to rust. Yep. One floor monkey at my local store said my pool caused it. Seriously. The pool has been covered since September.
Around the beginning of October I noticed the grill starting to rust. ALL the stainless steel screws, nuts and bolts are rusting and the counter tops, hood and hood handle are rusting as well as the stainless frame on the doors. I'm told this is cosmetic.
They have until the end of today to sort me out or I'm making a FB page about this, a website about this AND starting with Sears corporate offices about this.
I've been going around and around with sears on this for 2 months now. I bought the grill on August 17, 2014 and started this process when it was barely out of warranty. I didn't get the extended warranty due to the reputation of Kenmore appliances and I've been buying my own strictly Kenmore appliances since 1976 without issue. NOT ONE SINGLE ISSUE.
The representative I got on the last call on Friday said it is SOP to give someone the runaround to make an item become out of warranty longer than it was when they started to get satisfaction AND they will NEVER, EVER make an exception for anyone. They claim they're too big a company to be able to afford this. Seriously? Keurig just replaced without question my coffeemaker and that thing is 3 years old and way out of warranty. They may not be as big as Sears / Kenmore but they're not a "mom and pop" operation either.
Well, Sears owes me for at least 6 hours of my time and I was given such a run around it's insane TAKE A LOOK at the public conversation I started on Facebook.
And I'm including screenshots in case you can't see them. One is the public conversation and the other is the private messages.
Convo if you can't see the link without an account.
PM - this is a good one. Dante couldn't even think of this kind of Hell!
Around the beginning of October I noticed the grill starting to rust. ALL the stainless steel screws, nuts and bolts are rusting and the counter tops, hood and hood handle are rusting as well as the stainless frame on the doors. I'm told this is cosmetic.
They have until the end of today to sort me out or I'm making a FB page about this, a website about this AND starting with Sears corporate offices about this.
I've been going around and around with sears on this for 2 months now. I bought the grill on August 17, 2014 and started this process when it was barely out of warranty. I didn't get the extended warranty due to the reputation of Kenmore appliances and I've been buying my own strictly Kenmore appliances since 1976 without issue. NOT ONE SINGLE ISSUE.
The representative I got on the last call on Friday said it is SOP to give someone the runaround to make an item become out of warranty longer than it was when they started to get satisfaction AND they will NEVER, EVER make an exception for anyone. They claim they're too big a company to be able to afford this. Seriously? Keurig just replaced without question my coffeemaker and that thing is 3 years old and way out of warranty. They may not be as big as Sears / Kenmore but they're not a "mom and pop" operation either.
Well, Sears owes me for at least 6 hours of my time and I was given such a run around it's insane TAKE A LOOK at the public conversation I started on Facebook.
And I'm including screenshots in case you can't see them. One is the public conversation and the other is the private messages.
Convo if you can't see the link without an account.
PM - this is a good one. Dante couldn't even think of this kind of Hell!
![[Image: PancakeBunny.jpg]](http://www.twitchinkitten.com/myphotos/PancakeBunny.jpg)
I have no idea what you're talking about so here's a bunny with a pancake on it's head